Customer-specific service makes Pan-Terra the only Seattle-area builder committed to 100% purchaser satisfaction at the time of occupancy, as exemplified by:

* More than 25 years experience building the best possible communities at the best available price, including more than 1,000 homes and lots to date;

* Step-by-step guidance through the building and purchasing process;

* Customer satisfaction assessment at four and 12 months, full limited builder warranty coverage for 2 years.

* More than 50 gold and silver Major Achievement in Marketing Excellence (MAME) awards and member of Master Builder's Association.

Owner and director Robert Pantley is a native of the Pacific Northwest and currently lives in a Pan-Terra home on the Eastside with his wife, Elizabeth, their four children and "Grandma." Robert built his first house in 1974, incorporated Pan-Terra in 1975. He is a board member of 1,000 Friends of Washington, has served on the Kirkland City Council and as chairman of the Kirkland Park Board, has been a Volunteer Firefighter, EMT, and currently coaches girls softball - winning a Washington State Softball Championship.